Refund Policy

Eligibility for Refunds

• Refunds are available for items returned within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in the same condition as received.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Personalized or custom items
• Opened hygiene products

How to Request a Refund

1. Contact Us: To initiate a refund, please contact our customer service team at [email protected] within 30 days of receiving your item. Include your order number and a brief explanation for the refund request.
2. Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
3. Processing Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 3-7 business days.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Refunds will be processed only for returned items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will provide instructions for returning the item and ensure you receive a full refund or replacement.

Questions?

If you have any questions about our refund policy, please reach out to our customer service team at [email protected]. We’re here to assist you!